Homestay Family Agreement & Terms and Conditions 2020 – 2021
All families must agree to abide by the following terms and conditions, which may be varied by Talkabout Tours Australia (TTA) at its discretion.
Talkabout Tours—Homestays is a Homestay and Accommodation Settlement Service dedicated to the provision of a high quality of service to our international students and guests. Talkabout Tours maintains a database of suitable families to host these students and visitors. Talkabout Tour’s priority is to supply good, local families who can offer a warm, caring and safe home environment who take a genuine interest in their student.
This agreement sets out the terms and conditions on which Talkabout Tours retains persons on its register and the terms and conditions of board arrangement between the Homestay family and any guest who may board with them.
Upon receipt of your application, we will contact you to arrange a suitable time to meet with your family at your home to discuss your application further.
We are confident that the Homestay experience will be mutually rewarding for both your family and your guest alike.
The team at Talkabout Tours Australia
|1.0 TALKABOUT TOURS FAMILY REGISTRATION|
|1.1||The Talkabout Tours family registers on the condition that the Homestay family agrees to the terms and conditions set out in this agreement. Talkabout Tours will place the Homestay family on the Talkabout Tours Family database.
|1.2||Talkabout Tours has the right to retain the Homestay family on its register and to refer guests to the Homestay family.
|1.3||Talkabout Tours cannot guarantee a regular supply of students to registered families due to factors beyond Talkabout Tour’s control e.g. international economic factors, visa regulations, educational policies or border closures.
|1.4||Talkabout Tours will inform Homestay families of their student’s travel plans, however is not responsible for the late or non-arrival of a guest who is referred to the Homestay family.
|1.5||Talkabout Tours reserves the right to remove any student from the Host family at any time if we feel a situation is serious enough to warrant early termination. This is entirely at Talkabout Tour’s discretion. When students are here for a very short time, as is the case with Study Tours, we may not have time to mediate and so reserve the right to move students without notice if there is a problem.|
|2.0 WARRANTIES AND UNDERTAKINGS BY THE HOMESTAY FAMILY|
|2.1||The Homestay family must disclose to Talkabout Tours if any household member who will be staying in their home, whilst a student is residing there, has been charged or convicted of any criminal offence. Each permanent household resident over 18 must possess a current Police Clearance which is to be provided to Talkabout Tours. If hosting students under the age of 18 years, each household member over 18 must have a Working with Children Clearance. Working with Children Application Forms can be provided by Talkabout Tours and can be lodged at most Australia Post branches.
|2.2||If the Homestay family gives a guest termination notice, or receives notice of termination from a guest, the homestay family will immediately inform Talkabout Tours to ensure their inclusion in our room availability list, therefore assisting Talkabout Tours in the on-going provision of students to the Family. Either party can give 2 week’s notice (for over 18yrs students) at anytime for any reason to terminate the Homestay arrangement.
If the student is under 18 yrs, Talkabout Tours requires written notice explaining why the Homestay family would like to terminate this agreement and Talkabout Tours will strive to assist with resolving any issues. If a mutual agreement cannot be reached, Talkabout Tours will relocate the student to an alternate Homestay family.
|3.0 TALKABOUT TOURS ACTS AS AN AGENT|
|3.1||This document sets out the terms and conditions which will regulate the relationship between the Talkabout Tours Homestay family and any guest/s who may board with them. However, it is acknowledged and agreed that Talkabout Tours acts as an agent on behalf of its guests and Talkabout Tours is not responsible to the Homestay family or the students other than is expressly provided for in this agreement. In each instance when a guest boards with the Homestay family, the parties to that agreement are and shall be deemed to be the Homestay family and the guest.
|4.0 HOMESTAY PAYMENT AND PROVISIONS
|4.1 HOMESTAY FAMILY PAYMENT SCHEDULE 2020
While we hope your main reason for joining the Homestay Program isn’t for financial gain, there is remuneration provided to cover costs. This varies depending on age, inclusions and level of care.
|4.2||For students over the age of 18, Talkabout Tours normally collects the initial 4 weeks of room and board from each guest and and will pass this on to Homestay families by weekly direct deposit, with the first payment made no later than 7 days after the guest’s arrival at the Homestay. NOTE: Generally under 18 students and students on short term study tours will pay Talkabout Tours for the duration of their Homestay.
|4.3||The homestay payment is calculated on a nightly basis. Divide weekly fee by 7 to arrive at a daily rate.|
|4.4||Talkabout Tours will retain a $15.00 weekly fee while administering payments to families. After the initial 4 week period, we ask that families collect Homestay payments from over 18, long-term students, directly. If families feel uncomfortable taking direct payment from the students, Talkabout Tours can arrange to collect students rent, but the $15.00 administration fee would remain. Students paying their Host families directly are expected to pay fortnightly, in advance and families are expected to issue receipts.
|4.5||The Homestay family agrees to supply Talkabout Tours with Bank Account details in order for us to set up payments.|
|4.6||The vast majority of students require internet availability. If you cannot provide access, you will need to help students obtain their own internet access device, which can be used in the home. Families can prescribe their own internet usage charge but must inform Talkabout Tours so that we can forewarn students before placement with the family. The majority of families do not charge students for this, however, if internet is connected solely for student’s benefit, a charge of $5.00 – $10.00 week is fair and is to be paid directly from student to the family.|
|5.0 TERMS AND CONDITIONS OF HOMESTAY
The Homestay family agrees that the relationship between them and each guest of Talkabout Tours who boards with them will be subject to the ‘Terms and Conditions of Homestay’ set out in the attached schedule.
|5.1||Talkabout Tours acts as a mediator
|5.1.1||Upon request Talkabout Tours will assist either party with any problem they may experience with any particular Homestay arrangement. Talkabout Tours will assist the guest and the Homestay family by acting as a mediator to facilitate a resolution of any problem. It is acknowledged however that Talkabout Tours is not responsible for any act or omission of either party.
|5.2 INSURANCE (Adequate insurance is a pre-requisite to hosting)|
|5.2.1||Homestay families need to have Public Liability Insurance covering every student placed in their home by Talkabout Tours.
|22.214.171.124||Please note that most Public Liability insurance policies may not cover paying guests. Always check with your insurance company.
|5.2.2||Contents insurance is required. House and contents insurance policies do not necessarily include guests or borders. Please check with your insurance provider.
|126.96.36.199||A policy to cover the guests, homestay family members, property and other guests to the Homestay home is the sole responsibility of the Homestay family.|
|5.2.3||Students will only be liable for a maximum of $300 for any one incident resulting in damage to house or contents. Please ensure that your deductable is less than this amount.|
|5.2.4||If you do not have adequate insurance, let Talkabout Tours know and we can advise you of inexpensive cover that will top-up your existing insurance to cover you for fee-paying guests|
|5.2.5||The Homestay family shall indemnify and shall keep Talkabout Tours harmless from and against all suits actions or claims arising from or incidental to any personal damage occasioned to or caused by a Homestay guest, the Homestay family or any of their respective guests.
|5.3 HOST FAMILY OBLIGATIONS TO THEIR GUEST|
To provide to the guest a bedroom in which there is a minimum of the following: a good quality bed, a desk, a chair, a lamp and a wardrobe, plus suitable lighting for study and heating/cooling where necessary. It is
To provide clean bed linen and bath towels weekly
To make available to the guest the use of all common domestic facilities including power, water, bathroom, toilet, laundry, kitchen and dining and lounge/family room.
The Homestay families have the option of teaching the guest how to use the laundry facilities for themselves and giving them free access or to include the guest’s washing (if the guest agrees) as part of the family’s regular load.
It is asked that families dine with their students of an evening as an opportunity to practice English and make the student feel part of the family.
|5.3.6||Visitors & Telephone
To permit the guest to have visitors from time to time and to receive incoming telephone calls if you have a landline.
Families are encouraged to draw up a list of their particular house rules so that there can be no confusion on the part of their guests. This should be handed to students or displayed shortly after arrival. This can include meal times, internet usage, security, use of kitchen, laundry and other facilities, plus the consumption of water and power.
|5.3.10||In the event that a Homestay is terminated as a result of the Homestay Family’s failure to comply with these Terms & Conditions (or any variation of them evidenced in writing and signed by the guest and the Homestay Family) the full amount of all moneys paid in advance shall be refunded to the guest or to
Talkabout Tours on behalf of the guest.
Either party may terminate the Homestay at any time on 14 days notice by serving written notice or by informing verbally (in a clear and mutually understood manner) to the other party.
|5.3.12||In the event of serious illness or injury outside of school hours please ensure your guest is able to obtain medical attention and inform Talkabout Tours.|
|5.4 HOST FAMILY OBLIGATIONS WHEN HOSTING UNDERAGE STUDENTS
Hosting an underage student carries more responsibilities than those outlined above
|5.4.1||You are the Primary Care Giver and assume the responsibility of providing appropriate care in a safe, nurturing environment. The common sense rule applies here and you are expected to offer the same level of care and attention you would afford your own child.|
Please use your discretion here. Underage students should not be out after dark unless with a responsible adult. Set a time you feel is appropriate for your guest to be home.Talkabout Tours has individual hosting contracts for different schools and colleges which have more detailed information.
|5.4.3||Please use your discretion when leaving an underage student alone at home. What would you do if the student was your own child? Under no circumstances is an underage student to be left home alone overnight.|
|5.4.4||A Working with Children clearance is required|
|5.4.5||An underage student’s emotional requirements can be greater than an adult students’. Please be patient and understanding and know the difficulties associated with leaving a family behind and coming to a new country with a different culture and language.|
|5.4.6||Families are expected to attend parent/teacher nights and may be called upon to enrol the student in a school.|
Are organized through the school and you will need to sign a permission slip
|5.48||Interstate & International Travel
It is necessary for the student travelling to be accompanied by a blood relative, over 21 years, or someone from your family who is over 21 years old and permission is needed from the biological parent
|5.49||If you are unsure of any of your obligations or have any questions call Talkabout Tours|
|5.5 HOST FAMILY OBLIGATIONS TO TALKABOUT TOURS|
|5.5.1||Families are expected to report to Talkabout Tours (especially if hosting under 18’s) if their guest is exhibiting:
|5.5.2||Inform Talkabout Tours about room availability|
|5.5.3||Check bank account to ensure correct remuneration|
|5.5.4||Inform Talkabout Tours of any change of circumstances. This includes any alteration to your student’s living or sleeping areas since your home was visited by a Talkabout Tours representative. See 6.5|
|5.6 THE GUEST’S OBLIGATIONS – Students have agreed to the following:|
The guest is required to pay a minimum of 4 weeks of Homestay fees, unless underage or on a study tour, to Talkabout Tours prior to the commencement of homestay. This is then passed on to the Host Family. If a guest wishes to remain in homestay beyond the duration initially requested, and the host family is happy for them to remain in their home, the host family needs to inform Talkabout Tours as soon as possible.
To report to the Homestay Family any accidents in or about the home and to pay for any breakages or damage caused by the guest. This is limited to $300 per incident or less dependent on the family’s insurance deductable.
To advise the Homestay Family in advance of any proposed visits by a friend or friends and only permit friends to attend when suitable and convenient to the Homestay Family and to ensure that all visitors abide by the reasonable requests and requirements of the Homestay Family.
To limit phone calls to times that do not inconvenience the Homestay Family and to only make outgoing calls on the landline by prior arrangement with the Homestay Family. Families to use there discretion on how mobile phones are to be used during meal times and late at night.
|5.6.6||Advise of late arrival
To advise the Homestay Family in advance if arriving home late or not attending any prepared meal.
Either party may terminate the Homestay at any time on 14 days notice by serving written notice or by informing verbally (in a clear and mutually understood manner) to the other party.
|5.6.8||If the Homestay is terminated and the Homestay Family has been paid fees which cover a period beyond the 14 days notice, those funds will be refunded to the guest or to Talkabout Tours on the guest’s behalf.
|5.6.9||The Homestay Family shall be entitled to payment of fees due during the 14 days notice period, whether or not the guest continues to reside with the Homestay Family.
|5.6.10||The guest will respect the property and privacy of their host homestay host’s personal belongings and affairs and acknowledge that they will be liable for all costs incurred during the homestay period which are not included in the homestay fee. Any excessive use of utilities will be defined as above and beyond normal usage for the household as evidenced by utility bills for comparable periods. If an agreement cannot be reached the guest will refer to the Dispute Resolution below. The guest acknowledges and agrees that they will be liable for any loss or damage caused to my host family’s property.|
The student agrees to abide by the family rules regarding internet usage. The family will assist you in obtaining an internet connection, should it not be already available in the home.
|5.6.12||Water and Electricity Usage
Guests are obligated to keep water use within reason. Ie. Keep showers to maximum of 10 minutes and only wash clothes when there is a full load. Electric heaters and air-conditioners are not to be left on continuously.
Guests agree to keep the house secure by locking windows and doors and seeking permission before asking friends over
Students agree to abide by family rules
|6 MEMORANDUM OF UNDERSTANDING / PREPARATION POINTS FOR HOMESTAY|
|6.1||I understand that Homestay is not a hotel. I am prepared to treat my guest like any other member of my family.|
|6.2||I will make every effort to interact and take an interest in my guest.|
|6.3||I confirm that the main language used within the home amongst family members is English.
|6.4||I confirm that we do not accommodate more than 3 students at one time (unless there are exceptional circumstances in which Talkabout Tours is informed, and is in full agreement with.)
|6.5||I/we agree to inform Talkabout Tours of any alterations in any of the circumstances of the following:
|6.6||Student placement can only be guaranteed for the period of the original legth of time requested (Unless either party opts out having given 2 week’s notice.) Extension of the original placement term is decided by mutual agreement between your family and the guest.|
|6.6||Host families are expected to host their guest for a minimum period of two weeks to give themselves and the student time to adjust to each other. However, if exceptional circumstances require the student to be relocated, this will be arranged promptly by Talkabout Tours|
|6.7||By submitting this form I acknowledge and agree that I have read and understood these terms and conditions and I agree to be bound by them.|
|* DISPUTE RESOLUTION
Host families are encouraged to work through issues with their homestay guest directly. This is one of the important challenges presented by the Homestay experience. Should those issues not be resolved satisfactorily, then families should speak to a Talkabout Tours staff member. If the situation is still problematic, Talkabout Tours staff will speak to both parties and try to reach a resolution. If unsuccessful, Talkabout Tours staff will take any further action required.
|I acknowledge that during the homestay period my person and my property will be at my own risk and I will not hold Talkabout Tours or my homestay student liable for any personal injury or loss of property caused by any act or omission of Talkabout Tours
Please Note: Talkabout Tours seeks to ensure that the participants in the homestay program are adequately protected against injury or loss or damage to property. However, accidents do happen and property is at times lost, damaged or stolen and you may not always be totally covered for such injury, loss or damage in all circumstances. Families should obtain insurance cover for injury, illness and loss and damage to property for the duration of their participation in the homestay program.
By clicking “Submit” I have read and I accept these terms of application.
Please return this to Talkabout Tours –
8 Bristol Avenue, Bicton – 6157 or email Mara Allan, firstname.lastname@example.org